If you’re the kind of technician who enjoys variety—one day in the field solving complex problems, the next in the workshop or on the phone helping customers remotely—this role is designed for you. Black Diamond Technologies is looking for an experienced Field Support Technician to join our national support team based in Auckland. This is a hybrid role that blends on-site diagnostics, installation inspections, technical phone support, and even product training. You’ll work across domestic heat pumps, dehumidifiers, ventilation, and refrigeration products, with some exposure to commercial (H)VRF systems. If you’re looking for a role where your expertise is trusted and your professionalism is valued, keep reading.
About the Company
Black Diamond Technologies Limited (BDT) is the 100% NZ-owned exclusive partner of Mitsubishi Electric in New Zealand. Since 1981, we’ve been bringing market-leading, energy-efficient technologies to Kiwi homes and businesses backed by industry-leading technical support and service. We’re not just about selling products; we’re about ensuring they perform at their best for years to come. That’s where you come in. We value professionalism, technical excellence, and teamwork, and we take pride in the standard of service we deliver across New Zealand. If you want to work with premium technology alongside a driven, energetic team that celebrates success and supports each other, you’ve found the right place.
About the Role
This is a unique hybrid role supporting our customers both remotely from our Auckland office and on-site when needed—acting as a brand ambassador, technical problem-solver, and customer relationship builder. It’s designed to resolve complex technical scenarios and elevate customer confidence with our premium products.
This is a dynamic, hands-on technical role combining:
- Field-based technical support
- On-site diagnostics and commissioning
- Installation inspections and spare part replacement
- Workshop-based repairs
- Technical phone support
- On-site product and installation training
You’ll work across domestic heat pumps, dehumidifiers, ventilation, and refrigeration products, with some involvement in commercial (H)VRF systems where required.
You’ll represent BDT in the field, working both independently and alongside our national support team, delivering prompt, professional, and solutions-focused service every time. Some national travel will be required, including being away overnight.
This is a senior technical role where your expertise, professionalism, and judgement will be trusted in high-value service environments. You will work closely with installers, service partners, and internal teams to deliver practical, solutions-focused outcomes.
About You
To succeed in this role, you will have:
- Current and up-to-date Limited Electrical Registration (E.S.T or Full Registration) this is essential.
- Strong practical fault-finding and technical diagnostic skills you can figure out what’s wrong and how to fix it.
- HVAC and-or Refrigeration trade qualifications highly desirable.
- Clean, full NZ driver licence you’ll be traveling nationwide.
- Experience providing technical advice and explaining complex concepts clearly you can talk to both technical and non-technical audiences.
- Excellent time management and prioritisation skills you know how to manage your day and get things done.
- Strong and confident communication skills you present yourself professionally in every interaction.
- Ability to work autonomously with minimal supervision you’re trusted to get on with the job.
- Willingness to travel nationwide including overnight stays when required.
- Able to balance technical accuracy with practical outcomes you know that the right solution also needs to be workable.
What We Offer
- Work with premium market-leading technology Mitsubishi Electric products are recognised for quality and innovation.
- Competitive salary 24$ reflecting your skills and experience.
- Full use vehicle included for work and personal use.
- Friends and family discounted purchase rates on products.
- Employee Assistance Programme support when you need it.
- Annual Flu vaccinations looking after your health.
- Ongoing technical training we invest in keeping your skills sharp.
- Comprehensive annual health check program your wellbeing matters.
- Employee Recognition Programme your contribution won’t go unnoticed.
- Excellent career opportunity within a growing company.
- A driven and energetic company culture we enjoy celebrating successes, supporting each other, and coming together to look at what we’ve achieved.
Why Join BDT
- Hybrid Role, Real Variety: No two days are the same. You’ll be in the field, in the workshop, and on the phone—whatever the situation demands.
- Trust and Autonomy: We hire experienced professionals and trust them to do the job right. Your judgement matters here.
- Nationwide Impact: You’ll travel across New Zealand, supporting customers and representing a premium brand.
- Senior Technical Role: This isn’t entry-level. Your expertise will be valued in high-value service environments.
- Supportive Team: Work alongside a national support team that has your back, whether you’re on the road or in the office.
- Grow with Us: As we continue to grow, there will be opportunities to develop and take on new challenges.
How to Apply
If you’re ready to take the next step in your technical career and join a company that values expertise, professionalism, and integrity, we’d love to hear from you. Please submit your resume and a brief cover letter telling us about your experience, your technical background, and why you’re interested in joining BDT.
Click apply now and take the first step toward a role where your skills are trusted, your growth is supported, and you’re part of a team that’s proud of what they deliver across New Zealand.