Here is your chance to join Collins Aerospace, a global leader in technologically advanced and intelligent solutions for the aerospace and defense industry. We’re seeking a forward-thinking, fast-paced, and committed airport or airline professional to join our team in Singapore. In this hybrid role, you will serve as the face of the operation for sites where Collins does not provide onsite support, working with airport and airline partners and vendors while overseeing the operational satisfaction of our customers. If you have at least three years of experience in the airport or airline industry technical field, with specific expertise in CUTE equipment application software, we want to hear from you.
Who We Are
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. We are committed to innovation, customer satisfaction, and operational excellence. Our team in Singapore supports airport and airline partners with cutting-edge common use systems and technical solutions. We adhere to the principles of equal employment and provide careful consideration to all qualified applicants without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
What You’ll Be Doing
- Own the customer relationship for remote managed sites, serving as the primary point of contact.
- Attend handoff meetings when programs move from non-recurring (NRE) to recurring (REC) phase.
- Raise and approve POs during recurring phase for catalog sales.
- Ensure site-specific documentation is maintained for remote managed sites.
- Triage non-critical issues for remote managed sites and escalate as appropriate.
- Own incident communication for non-critical remote sites.
- Own the Failure Review Board (FRB) and Root Cause Analysis (RCA) for remote managed sites.
- Create and maintain the Site Development Plan (SDP) for remote managed sites.
- Escalate potential change orders to Account Management team.
- Attend local airport or airport authority meetings remotely.
- Interface with third-party vendors.
- Provide supplemental user training.
- Manage hardware maintenance and warranty.
- Ensure SLA (service level agreement) compliance.
- Manage change management compliance.
- Track and maintain inventories of customer-maintained sites.
- Communicate and coordinate WSUS updates, cyber initiatives, antivirus updates and scans, and other security related activities flowed down from RTX.
What You Must Have
- At least three years of experience in the Airport or Airline Industry Technical Field, with two years specific to CUTE equipment application software or relevant industry experience.
- Strong English verbal and written communication skills; bilingual is a plus.
- Excellent client relationship skills.
- Proficiency in MS Office.
- Ability to report to the Managed Services Director of the Americas.
What We Offer
- A hybrid work arrangement combining office and remote work.
- A starting wage of $25 per hour.
- The opportunity to work with a global leader in aerospace and defense technology.
- A role where you own customer relationships and drive operational satisfaction.
- A supportive team environment committed to innovation and excellence.
- Equal employment opportunity and a commitment to diversity and inclusion.
Ready to Apply?
If you are an experienced airport or airline professional looking for a challenging role where you can make a difference, we encourage you to apply. Learn more and apply now through the RTX careers portal.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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