At the heart of Nagoya, where sophisticated design meets intuitive service, a landmark hotel is seeking a dedicated Housekeeping Supervisor to lead with care and precision. This is not just a role about managing checklists it is about creating an environment where every guest feels genuinely welcomed and every team member finds purpose in their work. If you have a background in luxury hospitality, a passion for maintaining the highest standards of cleanliness, and the leadership skills to inspire a team, this position offers the opportunity to be part of a globally respected brand. You will work alongside the Executive Housekeeper to oversee daily operations, uphold Hilton’s Gold Standards, and ensure that every corner of the hotel reflects the elegance and warmth that Conrad is known for.
Company Overview
Conrad Nagoya is part of Hilton, a global leader in hospitality with nearly a century of experience in creating memorable stays for travelers around the world. Conrad Hotels & Resorts represents the pinnacle of contemporary luxury, blending local culture with world class service. The Nagoya property stands as a landmark in the city, celebrated for its refined spaces, exceptional amenities, and a team dedicated to delivering the light and warmth of hospitality. As part of the Hilton family, you will be supported by a global network that values professional development, diversity, and the well being of its team members.
Key Responsibilities
- Assist in overseeing Housekeeping and Laundry operations, ensuring all areas consistently meet or exceed brand standards for cleanliness and presentation.
- Manage departmental budgets through effective stock and cost controls, balancing quality with financial responsibility.
- Support the implementation of departmental targets, work schedules, budgets, and policies, contributing to a smooth and efficient operation.
- Conduct routine inspections of guest rooms, public areas, and back‑of‑house spaces, reporting issues to the Executive Housekeeper and ensuring timely resolution.
- Enforce all Housekeeping policies and procedures, with a strong emphasis on health, safety, security, and hygiene.
- Monitor team performance, providing coaching and feedback to uphold appearance, service standards, and teamwork.
- Keep the team informed about room categories, amenities, and guest preferences to enhance the guest experience.
- Collaborate with the Executive Housekeeper to maintain strong working relationships across all hotel departments and with external partners.
- Adjust staffing levels to meet business demands, ensuring optimal coverage during peak periods.
- Lead ongoing training and communication sessions to support team development and maintain morale.
- Address performance issues in line with company policies, fostering a culture of accountability and growth.
- Step into the role of Executive Housekeeper during absences, taking full responsibility for the department’s operations.
- Deliver exceptional guest service, resolving requests and concerns with professionalism and empathy.
- Support other departments as needed, embodying a collaborative spirit that contributes to the hotel’s overall success.
Qualifications
A high school certificate or equivalent is required. Candidates must have previous housekeeping or laundry experience in a managerial or supervisory capacity within the hotel, leisure, or retail sector. Strong commercial awareness and cost control skills are essential. Basic proficiency in Microsoft Office and computer systems is required. Excellent leadership, interpersonal, and communication skills are critical. The ability to work under pressure, maintain impeccable grooming standards, and adapt to changing situations is essential. A thorough understanding of workplace health, safety, and hygiene regulations is required. Familiarity with property management systems, experience managing departmental budgets, and advanced IT skills are advantageous.
Benefits and Perks
This full time position offers a competitive monthly salary ranging from JPY 280,000 to JPY 350,000, depending on experience. As a Hilton team member, you will enjoy comprehensive benefits including health insurance, paid time off, and access to the Hilton GO program, which provides discounted room rates for you and your family at Hilton properties worldwide. Professional development opportunities are available, with training programs designed to help you advance your career within the global Hilton network. The hotel provides a supportive, inclusive workplace where your contributions are valued and celebrated.
How to Apply
If you are a passionate leader ready to guide a talented team and uphold the standards of a world class luxury hotel, we invite you to apply. Please submit your application through the Hilton careers portal. Join a brand where your dedication to excellence will be recognized, and where you can build a fulfilling career in hospitality. Your journey with Conrad Nagoya begins here. Apply today to become part of a team that fills the world with the light and warmth of hospitality. We look forward to welcoming you.