A world class luxury hotel in the heart of Nagoya is seeking an experienced and passionate Housekeeping Supervisor to join their team. This role is about more than managing a department it is about creating an environment where every guest feels welcomed, every room reflects the highest standards of cleanliness, and every team member is inspired to deliver exceptional service. If you have a background in housekeeping or laundry within a luxury hotel setting, strong leadership skills, and a commitment to excellence, this position offers the opportunity to be part of a globally respected brand. You will work closely with the Executive Housekeeper to oversee daily operations, ensure compliance with Hilton’s Gold Standards, and develop a team that takes pride in creating memorable guest experiences.
Company Overview
Conrad Nagoya is part of Hilton, one of the world’s leading hospitality companies. Hilton has been a pioneer in the industry for nearly a century, offering guests the finest in accommodations, service, and value across a portfolio of brands that range from luxurious full service hotels to extended stay suites. Conrad Hotels & Resorts represents the pinnacle of contemporary luxury, combining sophisticated design with intuitive service. The property in Nagoya is a landmark in the city, known for its elegant spaces, world class amenities, and a team that is dedicated to delivering the light and warmth of hospitality. As part of the Hilton family, you will be supported by a global network that values professional growth, diversity, and the well being of its team members.
Key Responsibilities
- Assist with overseeing Housekeeping and Laundry operations, ensuring that all areas meet the brand’s high standards of cleanliness and presentation.
- Operate within departmental budgets through effective stock and cost controls and well managed schedules, balancing quality with financial responsibility.
- Support departmental targets, objectives, work schedules, budgets, and policies and procedures, helping to create a smooth and efficient operation.
- Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by Hilton’s brand standards.
- Perform routine inspections of all Housekeeping areas, reporting any issues to the Executive Housekeeper and following up to ensure corrective action is taken.
- Implement all Housekeeping policies and procedures, including those related to health and safety, security, and hygiene.
- Monitor the appearance, standards, and performance of all Housekeeping Team Members, with an emphasis on training and teamwork.
- Ensure team members have up to date knowledge of all room categories and amenities, enabling them to provide accurate information to guests.
- Assist the Executive Housekeeper in maintaining good communication and working relationships across all hotel departments, as well as with external customers and suppliers.
- Ensure staffing levels are aligned with business demands, adjusting schedules to meet operational needs.
- Conduct ongoing training and communication meetings to support the development of the team.
- Manage staff performance issues in compliance with company policies and procedures, fostering a culture of accountability and growth.
- Deputize in the absence of the Executive Housekeeper, taking responsibility for the department’s smooth operation.
- Provide excellent guest service, addressing requests and resolving concerns with professionalism and care.
- Assist other departments as needed, demonstrating a collaborative spirit and a commitment to the overall success of the hotel.
Qualifications
A high school certificate or equivalent is required. Candidates must have housekeeping or laundry experience in the hotel, leisure, or retail sector in a managerial or supervisory capacity. A high level of commercial awareness and cost control capabilities is essential. Proficiency at a basic level with computers and Microsoft Office is required. Excellent leadership, interpersonal, and communication skills are critical. A commitment to delivering high levels of customer service and the ability to work under pressure are essential. Excellent grooming standards and flexibility to respond to a range of different work situations are required. Knowledge of workplace health, safety, and hygiene is essential. Familiarity with property management systems, experience managing a department and profit and loss account, and a high level of IT proficiency are advantageous.
Benefits and Perks
This full time position offers a competitive monthly salary ranging from JPY 280,000 to JPY 350,000 depending on experience and qualifications. As a member of the Hilton team, you will enjoy a range of benefits including health insurance, paid time off, and access to the Hilton GO program, which offers discounted room rates for you and your family at Hilton properties worldwide. Professional development opportunities are available, with training programs designed to help you grow your career within the global Hilton network. The hotel provides a supportive, inclusive work environment where your contributions are valued and recognized.
How to Apply
Qualified candidates who meet the requirements and are ready to lead a team in delivering exceptional guest experiences are encouraged to apply. Please submit your application through the Hilton careers portal. Join a brand where your passion for hospitality and attention to detail will be celebrated, and where you can build a rewarding career with one of the most respected names in the industry. Your journey with Conrad Nagoya starts here. Apply today to become part of a team that fills the world with the light and warmth of hospitality.