Looking for a hands-on technical role where you’re trusted to solve problems and deliver exceptional service? RENZ Australia, a 42-year industry leader in premium print finishing and security destruction equipment, is seeking an experienced Field Service Technician to join our close-knit team in Ingleburn. This is a key position within our company, offering a perfect blend of workshop and customer site work, full product training, and the autonomy to make a real impact. If you’re an electro-mechanical problem solver with a customer-first mindset, we offer a stable career with a respected market leader.
Company Overview
RENZ Australia has been a trusted supplier of high-quality German-engineered office and commercial equipment for over four decades, with locations in Sydney, Melbourne, and Brisbane. We specialise in print finishing and security destruction solutions, backed by outstanding technical service and support. We believe our team’s well-being is fundamental to our success, fostering a flexible, friendly, and hands-on culture where everyone works together to deliver an exceptional customer experience.
Key Responsibilities
You will be the face of RENZ’s technical excellence, ensuring our clients’ equipment operates flawlessly. Your key responsibilities will include:
- Providing on-site problem-solving, troubleshooting, servicing, and repairs for a range of sophisticated equipment.
- Performing scheduled service calls for fault registration, part replacements, and customers on maintenance contracts.
- Installing, commissioning, and testing new equipment at customer premises.
- Conducting customer training on machine operation and basic programming.
- Supporting the sales team with technical demonstrations.
- Generating detailed, itemised service and installation reports.
- Proactively looking for ways to improve equipment reliability and performance.
Qualifications
We are looking for a reliable, positive professional with a blend of technical skill and customer service excellence. The ideal candidate will have:
- Proven electro-mechanical experience in a technical service or maintenance role.
- A strong background in a customer-facing service environment.
- Excellent analytical and problem-solving skills with a hands-on, can-do attitude.
- Strong communication and time management skills.
- Good general computer skills.
- The ability to work autonomously while being a supportive team player.
- A current driver’s licence and a professional demeanour.
Benefits and Perks
This permanent position offers a supportive environment and tangible rewards for your expertise:
- A permanent, full-time role based in Ingleburn, NSW.
- $78,000 – $85,000 per year + bonuses
- Comprehensive product training on our world-leading German equipment.
- A varied, autonomous role that is not office-bound, offering a great mix of workshop and field work.
- A company-supplied vehicle, phone, and laptop.
- A clear career opportunity within a well-respected, stable industry leader.
- A supportive, friendly team culture that values staff well-being.
How to Apply
If you are an experienced technician with a passion for quality service and a reliable, professional attitude, we would love to hear from you.
To apply, please submit your resume and a cover letter outlining your relevant electro-mechanical experience and your approach to customer service.
Join RENZ Australia and build a rewarding career with a company that values its people as much as its products.